FAQS

We put a great emphasis on keeping both our drawings and our customer’s drawings confidential.

This is not a problem – simply send in your old parts and we will reverse-engineer the parts free of charge.

Yes, we have a talented engineering team with the ability to create new designs or improve upon your current design, using the latest state-of-the-art engineering software.

We believe in customer support beyond your expectations, which is why we offer 24 customer support where you can talk to a human being 24 hours a day, 7 days a week.

Lead times vary depending on the part(s) requested, but if an expedited service is needed, we are capable of producing parts in a matter of days. We also stock various furnace replacement parts and tray assemblies for any unforeseen situations.

Yes, we have a stocking program for major alloy furnace components, roller rails, rollers, chain guides, fans, generator retorts, tray assemblies and more.

Steeltech is constantly searching for ways to improve our customer’s bottom line. This is why we have created our Alternative Energy Saving (AES) Radiant Tubes, which have been proven to reduce energy costs in excess of 20% while reducing ramp-up times.

Yes, this is why we created the Cast-Fab grid for vacuum furnaces. Due to its individual component parts and inherent strength of the cast structure, Cast-Fab trays are able to retain their flatness and greatly extend service life.

We offer standard payment terms with the proper credit approval. Using your scrap alloy as a form of payment is also an option.

Yes, we offer an alloy exchange program. The scrap can be used as a credit towards current or future orders. We are also willing to purchase your scrap alloy for cash.